Privacy Policy

This is the privacy notice of Mindwell Matters. (‘we’, ‘our’, or ‘us’).



This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

This notice applies to personal data collected through our website and through social media platforms including Facebook and Instagram.

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website,


What we collect

We may collect the following information

  • Name (and job title in the event of EAP business)
  • Contact information including email address and telephone number
  • Area of interest or service requested


Visiting our website and using your data

When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns. This information is collected anonymously and will not directly affect you.

Where analytical data is collected following your visit to our website, the data will be used to:

  • Ensure that content from our website is presented in the most effective manner for you and your computer.
  • Provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • Allow you to participate in the interactive features on our website, where applicable
  • Notify you about changes to our services.

In the event that we require you to provide personal data, such as when you complete our enquiry form, this information will only be used to contact you in relation to the services you have requested or such other services that, in view of the information you provide to us, we feel may be of benefit to you. Any personal data will be held securely. All handling or processing of any data, personal or anonymous, will be in compliance with the GDPR and the Data Protection Act 1988.


What we do with the information we collect

We need require this information to understand your needs and provide you with a better service and, in particular, for the following reasons:

  • Internal record keeping
  • To offer the services you request
  • We may use the information to improve or add to our services
  • We may periodically send emails about events, publications or services or other information we think you may find interesting using the email address provided (EAP businesses only)
  • We may, from time to time, contact you for research purposes via telephone or email (EAP businesses only)



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have appropriate physical, electronic and managerial procedures in place to safeguard and secure the information we collect.


Controlling your personal information

You may choose to restrict the collection or use of personal information by:

  • by emailing us at enquiries at

We will not disclose or share your personal information with any other organisation or sell, distribute or lease your personal information to third parties unless requested by you or are required by law to do so.


Cookie settings

Your browser settings will allow you to manually control your personal cookie settings and further information can be found in the ‘Help’ section of your chosen web browser.

Where you have accessed our website via a third party website, your web browser may have already accepted a cookie. Whilst we are unable to accept any responsibility for these third party cookies (as they are not created or promoted by us), we would recommend that you review the privacy policy for any search engines or websites that have linked you to our website, so that you may fully understand the privacy policies they currently have in place.



Our website contains links to and from websites of third parties. If you follow a link to any of those websites, please note that those websites are obliged to have their own privacy policy and that we do  not accept any responsibility or liability for those policies or the content or compliance of their websites.


Disclosure of personal information

In almost all circumstances, we will not disclose personal data without your consent. However, on occasion, it may be necessary to share personal information with a particular organisation. Please see GDPR policy for further information but a summary is that disclosure may be required

  • in order to comply with any legal obligation
  • in order to apply our terms of use or trms and conditions of supply of services and other agreements
  • to protect the rights and safety of us, our clients, our customers or others.


Changes to our privacy policy

This policy is effective from 17/10/2021. Mindwell Matters may change this policy from time to time by updating this page.


How to contact us

Requests for information about our privacy policy may be emailed to us at